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What is Community Management like in 2020?

In our new mini paper, which we’ve produced in association with ContentCal, we reveal the results from our recent survey of UK-based community managers, and get a feel for how things really are, out in the field...

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What do we talk about?

  • What community management is
  • What consumers expect from businesses in 2020
  • Experiences of UK-based community managers
  • The need to be multi-skilled
  • The status of ‘pay and reward’ for the role
554x295 Mini paper What is Community Management like in 2020