Mini-paper: What is Community Management like in 2020?

At a time when the concept of community management on social media platforms is still relatively young, we’ve sought to take a snapshot of the landscape as it is, right now.

In our new mini paper, which we’ve produced in association with ContentCal, we reveal the results from our recent survey of UK-based community managers (and others who manage groups and channels for their employers/clients), and get a feel for how things really are...