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Storage Giant

How Storage Giant increased online quotes by 279%

Storage Giant is Wales’s fastest growing storage company and has ambitious growth targets for the UK too. We’ve been working with them for five years to help launch them into new regions, improve their marketing ROI and increase their online quote requests.

A giant growth strategy

The ambitious growth strategy is driven mainly by paid search and SEO but conversion rate optimisation and competitor analysis also play an important role. ‘Traffic to lead conversion’ and ‘Lead to customer conversion’ are both important metrics that we report on.

UX analysis improves conversion rates

Our UX analysts looked in particular at the quote process and designed a more intuitive user journey for both desktop and mobile. This involved creating swipe-able modules for selecting a unit size on mobile phones and tablets.

Optimised quote request process
Facebook adverts used to retarget users

A combative paid search strategy

We developed an aggressive Adwords strategy that would ensure maximum visibility for Storage Giant for our target keywords. With more ads being displayed, and more users shifting to mobile - Google Ads became more important for the business.

Display banners to promote special offers
Dominating page one with paid and organic search results

Closed-loop Reporting Improves Decision-Making

We worked with the team at Storage Giant to develop closed-loop reporting. This means we can directly match ad spend and organic performance for each storage facility with square footage sold and the number of ‘move-ins’ each month.

This helped us analyse stores which need more activity, and which activity drove the biggest number of move-ins. It also helped Storage Giant understand market demand, reaction to offers, and how in-store teams are converting quotes received online.